Delta and our deliveries
At Hall’s we’ve been working hard to ensure we understand the full impact of this new Covid lock down on our operations and as a result on you, our customers.
Our thoughts go out to all those having to deal with closing the doors again. While we remain in operation nationwide it’s not without some changes in our services. These include, but are not limited to:
Proof of Delivery
All our pick-ups and deliveries will be contactless.
The risk from Covid means our drivers will not be in a position to obtain signed proofs of delivery (PODs). As a result, we will not accept claims for missing PODs during this period.
Service levels
There won’t be road congestion to delay freight but there may be unforeseen circumstances and our teams will not be in a position to provide guaranteed ETAs.
Unless concern about late arrivals is critical to your business, we’d ask that you refrain from same day ETA queries.
Our priority focus will be to support supermarkets along with other essential services, DSD Deliveries, primary and secondary freight.
Our Saturday deliveries will be to supermarkets only
Our standard network of transport services is likely to require some changes – we’ll update further where runs are impacted.
All customer drop offs and pick-ups are suspended. No return pick-ups will be actioned.
Importantly, we do not have the capacity to manage product which we cannot deliver so please do not send freight through the network where the destination is closed or cannot receive it.
Safety and our people
Our sites and depots are closed to only essential visitors and contractors
Use of the Covid19 app and sign in is mandatory
Our drivers will be wearing masks for all pick-ups and deliveries and have good stocks of other PPE
In our depots and cool stores our teams are observing the recommended distancing in the workplace and taking other measures which may also impact our productivity and operational schedules as a result.
Getting in touch
Please provide planned freight movement schedules a minimum of 72 hours prior to bookings.
As many of our people are working from home during this time, including our customer support teams, there may be some delay in our response to any queries.
Email is our preferred option for contact – please keep our 0800 number free for urgent only calls.
On a final note, we’d like to wish you personally, your family and all your colleagues the best and hope you keep safe and well until the lockdown is lifted.
Mike Beazley, GM - Sales and Business Development
Hall’s Group