Delivering during lockdown
We’d like to thank all customers for their support and patience as our teams work hard to maintain service levels, despite the disruption of the Level 4 lockdown.
Our customer support staff are mostly working at home, away from our depots, but still doing a great job (we think) resolving queries or issues as quickly as they can.
We’ve seen some big surges in volumes of freight in some areas and falloffs in others which means we’re having to review and adjust every day to balance the network and ensure we have resources where they need to be, to meet customer demands - all the while maintaining the safety of our teams.
While we wait, like you, for the update this afternoon on what is next - please help us by providing as much advance notice of any planned freight movements. This will help our team of planners prepare for contingencies.
Heading into this weekend:
A reminder than email is our preferred method of contact
Please refrain from asking for ETAs during this time unless it’s critical to your business
Ensure your staff understand that our drivers have been instructed to carry out contactless deliveries. Alert us as soon as possible to any freight you consider missing, but note we will not be accepting claims based on lack of a POD during Level 4
Because capacity is at a premium please do not send freight through the network where the destination is closed or will not be able to receive it.
From our people to yours - thanks, and keep safe.
Regards Hall’s Transport Operations