Services during NZ’s shutdown
At Hall’s we’ve been working hard to ensure we fully understand the impact of the national Alert Level 4 shutdown on our operations and on you, our customers.
Our thoughts go out to those of you having to deal with closing your doors for the next four weeks and reassuring your people. The distribution of food is an essential service and as such we’ll remain in operation across the country although this is not without some changes. These include, but are not limited to:
Service levels:
There may be no road congestion to delay freight but there are likely to be unforeseen circumstances – our teams will not be in a position to provide guaranteed ETAs.
Unless concern about late arrivals is critical to your business, we’d ask that you to refrain from same day ETA queries.
The basis for us remaining in operation is to service essential supply chain business, so our priority focus in all instances will be on supermarket trade, along with other essential services, DSD Deliveries, primary and secondary freight.
Saturday deliveries will generally be limited to supermarkets only although we will continue to support customer export deliveries.
Our standard network of transport services has been disrupted as a result of the Covid emergency therefore service delays may be incurred from time to time as a result.
Contact our Customer Support email address, or email your regional account manager with planned freight movement schedules a minimum of 72 hours prior to bookings.
The risk from Covid means our drivers are signing PODs on a customer’s behalf, and will delay their return and filing. We will not accept claims for missing PODs during this period.
Safety and our people
Our sites are closed to all but Hall’s people. This means all customer drop offs and pick-ups are suspended including cash sales. No return pick-ups will be actioned.
In our depots and cool stores our teams are observing the recommended distancing in the workplace, and taking other measures which may also impact our productivity and operational schedules as a result.
New contact details
During the shutdown we are no longer taking calls through our 0800 number unless they are an emergency – please send urgent queries only through our customer.support@halls.co.nz email.
On a final note, in what are certainly unprecedented times, we would like to wish you personally, your family and all your colleagues the best. As daunting as the shutdown is, we are proud to work with you and to play our part in keeping some element of normality – the enjoyment of New Zealand’s finest food.