Hall’s Service Announcement | COVID-19 2022

While Hall’s are trucking through these unprecedented times, the impacts of Omicron continue to unravel.

We see daily that the rise in Omicron cases and limiting conditions have greatly affected our communities and businesses. As the number of people impacted by the pandemic increases, Hall’s is starting to see an impact on services.

At this time, we sincerely ask all customers to please be patient as we work through this.

Please be informed that Hall’s is a registered business with the Ministry of Health’s Close Contact Exemption Scheme. With access to daily testing (Rapid Antigen Tests) and engaging Ministry of Health policies and requirements, we are working to continue moving your freight whilst mitigating further disruptions across our networks.

In preparation for the coming peak in cases, we kindly request the following:

  • Where possible, please allow an extra 1-2 service days in addition to your transit times

  • Please help us to keep our trucks moving by ensuring booked freight is ready and available for pick up as specified on bookings.

  • Please ensure all documents travelling with freight are printed and ready to go (this includes, Carters Notes, packing slips, Export dockets etc.)

  • On our sites, there will be a halt to all Non-Essential visits until further notice

As we strive to continue providing exceptional services to all our customers, please know that the Health and Safety of all personnel’s is our utmost priority.

Contactless Pickups and Deliveries

The risk from Covid means our drivers will not be in a position to obtain signed proofs of delivery (PODs). As a result, we will not accept claims for missing PODs during this period.

For all deliveries going forward, Drivers are to note the time of delivery, the person delivered to, and write NSA on the sheet, meaning No Signature Available.

Depot Drop Offs/Collections

Going forward – Hall’s will be rolling out the below process for all Depot drop offs and pickups effective immediately;

Customers with regular/daily drop offs to any depot must:

  • Wear a mask

  • Carry your Covid Vaccine Pass

  • Sign in using the QR code

  • Contactless loading and unloading wherever possible

  • Maintain Social distancing

Customers with irregular drops offs to any depot must:

  • Phone through to our Customer Support phone line (0800 242 557) or direct to depots, and notify our teams what day and time you will be dropping off freight. This is to ensure our team know when to expect you and make the appropriate preparations.

  • For Depot pickups- please provide a contact name and number on your Web portal job instructions or EDI forms for our depots to contact you on and advise when freight is ready for uplift.

  • Wear a mask

  • Carry your Covid Vaccine Pass

  • Sign in using the QR code

  • Contactless loading and unloading wherever possible

  • Maintain Social distancing

If you have any questions or queries regarding this service announcement, please get in touch with your BDM or our Customer Support team on Customer.Support@halls.co.nz

We appreciate that this is a critical time for all businesses. We thank you for your understanding and cooperation as we navigate and work through this together.

Halls Group Ltd